November 24, 2025
Holidays bring enough challenges without technology causing additional headaches. With customers rushing to complete last-minute tasks, employees balancing family commitments, and everyone's stress levels sky-high, the last thing you want is to disappoint with tech glitches that could have been avoided.
Consider this your essential Holiday Tech Etiquette Guide — because no business wants to be known as the one that spoils a customer's day.
1. Update Your Online Business Hours Before Customers Get Frustrated
Imagine a customer dashing across town on their lunch break, trusting that you're open because Google says so, only to find your doors locked. That's a needless disappointment you can easily prevent.
Make sure to update:
- Your Google Business Profile — the most visible source
- Social media pages like Facebook, Instagram, and Yelp
- Your website banner with clear holiday hours
- Apple Maps— yes, it's still important
Try messaging like this: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to enjoy time with family. We return Monday morning—maybe a little turkey-drowsy, but ready to serve you!"
2. Craft Warm, Human Out-of-Office Replies
When you're away, don't leave customers hanging with cold, robotic auto-responses. A thoughtful message shows respect and keeps the connection alive.
Example out-of-office auto-reply: "Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28-Dec. 1. We'll get back to you as soon as we return and have caffeinated. For urgent needs, call (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep Your Out-of-Office Messages Professional and Concise
There's no need to share your detailed holiday plans. Customers want to know when you'll reply, not your itinerary. Avoid oversharing to maintain professionalism and protect privacy.
Stick to essential info: closure dates, response times, and alternate contacts. Save the personal stories for social media updates.
4. Test Your Phone System to Avoid Surprises
Holiday callers are often hurried and stressed. Make sure your voicemail greeting matches your current hours and provides clear instructions to avoid aggravating callers.
Pro tip: Dial your own business number to experience what callers hear. You may be surprised how outdated some greetings are.
Sample voicemail greeting: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent matters, press 1 to speak with our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines Well in Advance
If you ship products, be proactive—post your last order dates prominently online and send reminder emails to prevent last-minute chaos.
Late deliveries can ruin celebrations, so managing expectations ahead of time preserves trust and keeps customers satisfied.
The Bottom Line: Thoughtful Tech Practices Build Loyal Customers
Holiday tech etiquette boils down to clear communication, human connection, and respecting your customers' time. These simple steps ensure a smoother season and preserve your brand's goodwill.
More than just avoiding problems, it's about making your customers feel valued, even when you're offline.
Need expert help optimizing your systems and enhancing customer experience this holiday season? Call us at (760) 266-5444 or click here to book your free Discovery Call. We'll share easy strategies to keep your business running flawlessly while you take well-deserved time off.
