July 07, 2025
You've heard the phrase: You get what you pay for. This couldn't be truer in the world of IT.
At first glance, opting for a low-cost managed IT services plan might seem like a smart move — with lower monthly fees, basic support, and maybe some cybersecurity features included. But look closer, and you'll often uncover hidden charges, limited protections, and critical exclusions that end up costing your business much more over time.
After years of analyzing IT contracts for small businesses, we've identified recurring pitfalls. Here are five common ways budget MSPs cut corners — and how those shortcuts can lead to expensive problems for business owners.
1. Insufficient or Missing Cybersecurity Measures
Simply installing basic antivirus software does not equal comprehensive cybersecurity.
Yet many budget IT providers stop there, neglecting essential protections like two-factor authentication, advanced endpoint detection, employee training, or reliable backup defenses.
Why is this critical? Cyber insurance companies now mandate robust cybersecurity before issuing policies — and without these safeguards, your insurance claim could be denied after an incident.
We've witnessed businesses suffer tens of thousands in losses because their MSP failed to implement the required protections. This is not just poor service — it's negligence.
2. Incomplete Backup Solutions That Risk Your Data
Many business owners wrongly assume platforms like Microsoft 365 or Google Workspace automatically back up all their data.
In reality, these services offer only basic backups and do not provide comprehensive disaster recovery or long-term data retention.
Budget or inexperienced IT providers often exclude backups for cloud apps, CRMs, and third-party tools, leaving vital information vulnerable. Worse, many don't provide immutable backups, which are increasingly required by cyber insurance policies.
Think your backups are secure? Ask your provider exactly what data they protect — and what they don't.
3. Unexpected Charges for On-Site and After-Hours Support
Here's a common tactic: offer a low monthly rate, then add fees whenever you need help outside regular business hours or require an on-site visit.
We believe in straightforward, predictable pricing. Yet many providers exclude on-site visits, after-hours support, and emergency services from their base fees so they can charge extra later.
The outcome? You hesitate to call for help, delaying support and increasing costly downtime.
4. No Assistance with Vendors or Third-Party Devices
Problems with your phones, internet, or security cameras? Some IT companies will simply say, "That's outside our scope."
They may even charge you by the hour just to communicate with your other vendors. If a device like your printer isn't on their approved list, they might refuse to support it altogether.
We provide comprehensive vendor coordination and network support for all technology connected to your business, because issues can arise from any source.
5. Lack of Experienced Technicians and Account Management
A major warning sign is a "one-person operation" or a company relying on entry-level contractors without a clear support strategy.
Budget MSPs may offer reactive help, but they don't provide strategic guidance.
What you deserve is:
● A dedicated account manager who crafts a tailored technology roadmap
● Regular, proactive reviews of your cybersecurity, compliance, and backup status
● Forecasting for budgets and planned upgrades
● A trusted advisor who prioritizes your business needs over just closing support tickets
Bottom Line: If It Sounds Too Good to Be True, It Probably Is.
Many small businesses don't realize their IT is underprotected until disaster strikes — whether that's a ransomware attack, system failure, or costly compliance violation.
By then, it's often too late.
If you want IT services that truly safeguard your business, look beyond just the monthly price. Ask the right questions, demand clear answers, and avoid contracts that leave you vulnerable.
Curious what your current IT contract might be missing? Let us examine your network at no cost. We'll provide a thorough review of your existing IT solutions, highlight any gaps, and offer straightforward, jargon-free advice on how to strengthen your defenses.
Click here or call us at (760) 266-5444 to schedule your FREE Discovery Call.
